Frequently Asked Questions
Below is a list of frequently asked questions and answers that many of our clients have asked when enquiring about applying to study at Southbank Institute.
These might help answer some of your own questions. If your question is not answered here, please email it to us and we will respond as soon as possible. Please note: questions emailed to us may be included in the development of our FAQs page.
- Who do I contact for information about enrolment and fees?
- Who do I contact for information about course related matters?
- How do I enrol and pay for my fees?
- What if I already have skills being taught in the course?
- Am I eligible for a concession on my fees?
- What if I can't pay all my fees now?
- What if I'm not paying for my own fees?
- How do I get my results and award?
- How do I change my address?
- What if I want to withdraw from class/es?
1. Who do I contact for information about enrolment and fees?
If you are enquiring about the total cost of a program, please visit our program guide. The total price will be displayed in the program information content.
If you are enquiring about the fees for a particular semester, please visit our program guide and call the number listed in the program information content.
For all other enquiries relating to enrolment and fees, please phone Student Administration on 13 72 48.
or
Visit us at Student Administration and Services at:
Southbank campus
Level 1, C Block
66 Ernest Street
South Brisbane
or
Morningside campus
Ground floor, J Block
120 Clearview Terrace
Morningside
2. Who do I contact for information about course related matters?
If you are making a general enquiry about a particular program, please view our program guide or call 13 72 48.
If you are a new student and are making an enquiry about your program, please view our program guide or call 13 72 48.
If you are a continuing student and are making an enquiry about your program, please view our program guide and call the number listed in the program information content.
3. How do I enrol and pay for my fees?
To find out how, refer to Enrolment and Payment Information.
4. What if I already have skills being taught in the course?
These can include skills obtained from previous study, training, work experience and life experience.
There are two options available when applying for credit - Recognition of prior learning (RPL) and transfer credit.
You should contact our Recognition of Prior Learning (RPL) Coordinator before you enrol and pay fees as it may not be necessary to enrol in some units or attend some classes. The RPL Coordinator will let you know what you need to do.
5. Am I eligible for a concession on my fees?
A concession is a discount available to particular categories of students
studying certain types of courses. Concessions are granted if (evidence required):
- you haven't completed year 12 and are under 17 at the end of February (must show birth certificate)
- you are an Aborigine or Torres Strait Islander (acceptable evidence of descent)
- you are a cardholder or listed dependant for Centrelink health care (concession) card or a Centrelink pensioner concession card (original or copy of card, or an SS55 - temporary card needs to be provided)
- Department of Veterans' Affairs pensioner concession card.
You must provide proof of your eligibility at the time of enrolment. Fees cannot be reduced after enrolment.
If you are unsure if you qualify for a Centrelink concession card, contact the Centrelink family assistance help-line: phone +61 13 61 50.
6. What if I can't pay all my fees now?
If you are experiencing financial difficulty, the institute may be able to provide you with time to pay your fees. View the fees section of Financial Information for more information or phone 13 72 48 to speak to a Student Administration and Services Officer.
7. What if I'm not paying for my own fees?
If you have an employer or sponsor who is paying your fees you can include their payment with your enrolment. To find our more, refer to the fees section of Financial Information.
8. How do I get my results and award?
Results are printed regularly throughout your study and are posted to the address listed in the institute's enrolment database.
Awards are printed after students successfully complete all requirements. These are distributed at the graduation ceremony to students who attend or posted to the address listed in the institute's enrolment database for non-attendees.
Note: It is vital that you update your details on Student Self Service immediately if you change your address, to ensure you receive these documents without delay or without incurring a charge for reprinted documents.
9. How do I change my address?
If you have registered for Student Self Service you can update your details online. You can also email, call us (13 72 48) or visit the Student Services Centre and we will update your details immediately.
10. What if I want to withdraw from class/es?
You can swap classes up to two weeks after the classes commence.
To withdraw up to one day prior to the start of study, log onto Student Self Service and complete the "drops" process for the classes you wish to withdraw from. Your request will be reviewed by a Student Administration and Services Officer. After classes commence, please contact your faculty for assistance.
If you wish to withdraw completely, you can only receive a refund on your fees if you withdraw before classes have started. If you withdraw after the class start date, you will receive a refund only in certain circumstances (eg. illness, exceptional circumstances), as long as you can provide documentation such as a medical certificate supporting the refund request. An administrative charge of $10 will apply to approved refunds (except in certain cases). Students have five weeks to obtain a refund for courses for which they receive a transfer credit.
You can only withdraw from classes up to the three weeks prior to the class end date. You will not be permitted to withdraw after that time.
Last updated 8 August, 2007