Refund policies
The Training and Employment Amendment Regulation (No. 1) 2001 determines fee guidelines for state-funded programs. TAFE Queensland determines the refund rules relating to fee for service programs.
To withdraw up to one day prior to the start of study, log onto Student Self Service and complete the "drops" process for the classes you wish to withdraw from. Your request will be reviewed by a Student Service Officer. After classes commence, please contact your faculty for assistance.
If you wish to withdraw completely, you can only receive a refund on your fees if you withdraw before classes have started. If you withdraw after the class start date, you will receive a refund only in certain circumstances (eg. illness, exceptional circumstances), as long as you can provide documentation such as a medical certificate supporting the refund request.
An administrative charge of $10 will apply to approved refunds (except in certain cases). Students have five weeks to obtain a refund for courses for which they receive a transfer credit.
Refund rules
Fee refunds* can be provided where:
- the institute cancels a course before it commences
- your application for academic credit transfer is successful (Note: Your application for a refund must be submitted within five weeks of the course commencing. There is no administrative charge.)
- you choose not to commence study and apply for a refund before the class(es) commence
- you accept an alternative place offered through the QTAC (Queensland Tertiary Admissions Centre; copy of QTAC offer letter required) during your initial Semester/Trimester of study
- you suffer an illness/injury preventing the completion of a course (medical certificate required)*
- exceptional circumstances prevent you completing the course (correspondence detailing circumstances is required)*
- you withdraw from a fee for service program at least five days prior to commencement.
* You must apply for a refund before assessment for the course has been completed.
Note: A A$10 administrative charge applies to your refund.
Additional material refunds* can be provided if an item(s):
- has not been collected or
- has been returned to the collection point in original condition.
* To get a refund on additional materials purchased you must complete a Claim for Payment form and submit it with your original receipt. If you do not have the original receipt you must complete a Statutory Declaration and have it witnessed by a justice of the peace.
Note: You are not entitled to a refund on your ID card once it has been issued.
International student refunds
If you are an international student, please note that the regulatory requirements applying to your fees are detailed in the institute's international fees, refunds and transfer policy. For information on this policy, please contact International Services. All international student enquiries should be directed to:
In person:
International Services
Level 1, C block
Southbank campus
Postal inquiries:
Southbank Institute of Technology
International Services
Locked Mail Bag 111
South Brisbane QLD 4101
Australia
Transfer rules
You can transfer from course(s) (within two weeks of its start date) to another course within Southbank Institute of Technology. You must pay the difference between the cost of the courses before you commence the new class. If the difference is in your favour you will receive a refund* less an administrative charge (A$10 per application).
*All refunds are paid by cheque and posted to your address
Last updated 6 July, 2007