Refund policies
Refunds for the following types of programs are governed by the following legislation and regulations.
- The Training and Employment Amendment Regulation (No. 1) 2001 determines fee guidelines for Government Subsidised programs
- TAFE Queensland determines the refund rules relating to Full Fee programs.
- The Higher Education and Support Act determines refunds within FEE-HELP or VET FEE-HELP eligible programs
For programs that are not FEE-HELP or VET FEE-HELP eligible you must withdraw prior to start of study for a refund. To withdraw up to one day prior to the start of study, log onto Student Self Service and complete the "drops" process for the classes you wish to withdraw from. Your request will be reviewed by a Client Service Officer. After classes commence, please contact your faculty for assistance.
If you withdraw after the class start date, you will receive a refund only in certain circumstances (eg. illness, exceptional circumstances), as long as you can provide documentation such as a medical certificate supporting the refund request.
An administrative charge of $10 will apply to approved refunds (except in certain cases).
For FEE-HELP and VET FEE-HELP programs, you are able to withdraw from any units on or before Census Date, and receive a refund of your fees. Please see further detail at www.southbank.edu.au/helpscheme
Students in Government Subsidised programs have five weeks to obtain a refund for units for which they receive a transfer credit.
Students in FEE-HELP or VET FEE-HELP programs must complete their credit transfer request on or before Census Date to ensure these fees are not transferred to their FEE-HELP balance.
Refund rules
Fee refunds* can be provided where:
- Southbank Institute cancels a course before it commences
- Your application for academic credit transfer is successful
- You choose to post-pone or discontinue study and apply for a refund before the relevant deadline i.e. Start of Study or Census Date
- You accept an alternative place offered through the QTAC (Queensland Tertiary Admissions Centre; copy of QTAC offer letter required) during your initial Semester/Trimester of study, and before the Census Date
- You suffer an illness/injury preventing the completion of a course (medical certificate required)
- Exceptional circumstances prevent you completing the course (correspondence detailing circumstances is required)
International student refunds
If you are an international student, please note that the regulatory requirements applying to your fees are detailed in the institute's international fees, refunds and transfer policy. For information on this policy, please contact International Services. All international student enquiries should be directed to:
In person:
International Services
Level 1, C block
Southbank campus
Postal inquiries:
Southbank Institute of Technology
International Services
Locked Mail Bag 14
South Brisbane QLD 4101
Australia
Transfer rules
You can transfer from course(s) (within two weeks of its start date) to another course within Southbank Institute of Technology. You must pay the difference between the cost of the courses before you commence the new class, or coordinate the relevant FEE-HELP/VET FEE-HELP Application form.
If the difference is in your favour you will receive a refund* less an administrative charge (A$10 per application). *All refunds are paid by cheque and posted to your address
Last updated 29 June, 2010