Access keys | Skip to primary navigation | Skip to secondary navigation | Skip to content | Skip to feature | Skip to footer
Problems viewing this site

Course search

Course search     or
Home > Students > Rules, Policies & Forms > Refund policies

Refund policies

Refunds for the following types of programs are governed by the following legislation and regulations.

For programs that are not FEE-HELP or VET FEE-HELP eligible you must withdraw prior to start of study for a refund. To withdraw up to one day prior to the start of study, log onto Student Self Service and complete the "drops" process for the classes you wish to withdraw from. Your request will be reviewed by a Client Service Officer. After classes commence, please contact your faculty for assistance.

If you withdraw after the class start date, you will receive a refund only in certain circumstances (eg. illness, exceptional circumstances), as long as you can provide documentation such as a medical certificate supporting the refund request.

An administrative charge of $10 will apply to approved refunds (except in certain cases).

For FEE-HELP and VET FEE-HELP programs, you are able to withdraw from any units on or before Census Date, and receive a refund of your fees. Please see further detail at www.southbank.edu.au/helpscheme

Students in Government Subsidised programs have five weeks to obtain a refund for units for which they receive a transfer credit.

Students in FEE-HELP or VET FEE-HELP programs must complete their credit transfer request on or before Census Date to ensure these fees are not transferred to their FEE-HELP balance.

Refund rules

Fee refunds* can be provided where:

» top of page

International student refunds

If you are an international student, please note that the regulatory requirements applying to your fees are detailed in the institute's international fees, refunds and transfer policy. For information on this policy, please contact International Services. All international student enquiries should be directed to:

In person:

International Services
Level 1, C block
Southbank campus

Postal inquiries:

Southbank Institute of Technology
International Services
Locked Mail Bag 14
South Brisbane QLD 4101
Australia

» top of page

Transfer rules

You can transfer from course(s) (within two weeks of its start date) to another course within Southbank Institute of Technology. You must pay the difference between the cost of the courses before you commence the new class, or coordinate the relevant FEE-HELP/VET FEE-HELP Application form.

If the difference is in your favour you will receive a refund* less an administrative charge (A$10 per application). *All refunds are paid by cheque and posted to your address

» top of page

 

Last updated 29 June, 2010